How long will it take for my item to get delivered?

Depending on the level of customization the production time will vary in the time it takes to get to you.  Production time is between 3-5 business days after ordering, however, we try our best to make your item faster and most will ship much faster than the time specified.  We ask that you please consider this before you order.  Shipping for our merchandise is via DHL and USPS.  We also use FEDEX.  Shipping times vary depending upon the Holiday Season.

How can I track my order?

+When you order with Silver Spur Mercantile you are emailed out a unique order ID.

We accidentally ordered the wrong size or wrong item - how can we change our order?

+If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact us and we will do our best to assist you. 

The mug I received was broken, how can I get a new one?

+Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package during its trek to you there is a remote possibility of breakage.  We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to silverspurmercantile@hotmail.com and we will ship you out a replacement.